Workplace conflict can be a huge problem, and it is estimated by the Confederation of British Industry that it could cost around £33 billion each year, with 20% of a leader’s time being spent dealing with conflict.
That grows even further when you factor in intangible costs, such as a reduction in loyalty, commitment, motivation, teamwork and morale in the workplace.
That is why this online conflict Resolution in the Workplace course has been put together to help explain what constitutes conflict in the workplace, some of the most common causes and the effects it can have on the workforce.
The course will look at the stages of workplace conflict and how it can build up, and also aims to outline some conflict resolution techniques that can be applied at any stage.
As part of the course, you will learn about the negative impacts of conflict in the workplace, but also ways in which the infective management of this problem can result in positive outcomes, whether these are the development of shared ideas, the ability to reach compromises through increased trust, and the ability to create an environment where a difference of opinion is celebrated rather than shut down.
The e-learning Conflict Resolution in the Workplace course has been developed for use by supervisors and managers who are aiming to develop more effective conflict resolution methods for their workplace.
It is the ideal starting point for anyone new to leadership and for more established managers looking to grow and enhance their own skills. The course provides an in-depth introduction to the subject by covering many of the key concepts and theories related to conflict resolution.
This is a course which is suitable for people wanting to develop their own skills by themselves or for businesses who want to give their management team new tools and understanding.
Workplace conflict can create huge problems in any business as it is capable of damaging relationships as well as team morale and therefore the bottom line of the company.
By ensuring that anyone in a leadership role has a good knowledge of effective conflict resolution techniques and strategies, they will be able to take a proactive approach to resolving issues.
This can help to create a better and more positive work environment as well as more effective teams working together.
